Seams
Local restitching at shoulder, side, sleeve, armhole and comparable seams.
UNDERKNOT REPAIR CARE
First repair, supported
Every official UNDERKNOT garment receives up to KRW 8,000 of repair-fee support on its first repair within one year of delivery. The service covers product-quality and durability issues that appear during normal wear and care, such as loose stitching or a burst seam; damage caused by customer negligence is not repairable under this service. We review your required photos to confirm the cause and per-area feasibility; once approved, you pay KRW 6,000 round-trip shipping (plus any repair fee above the support cap) and we book Hanjin collection. After one year repairs may still be requested after a feasibility review, charged in full. Confirmed manufacturing defects are handled separately at UNDERKNOT cost.
- Within one year · first repair
- Up to KRW 8,000 supported
- Above the support cap
- KRW 8,000 off, then balance
- After one year
- Feasibility review, then paid in full
01 / INCLUDED
Repair scope and pricing rule
On the first repair within one year, up to KRW 8,000 of the selected repair total is supported. Totals of KRW 8,000 or less carry no repair fee; only the excess is paid. Round-trip shipping of KRW 6,000 is separate.
Hems & topstitching
Local coverstitch or topstitch repair at cuffs, hems and neckline.
Rib
Detached rib seams, small splits and local reinforcement at joins.
Pockets
Detached pocket seams plus local opening and corner reinforcement.
Labels & trims
Reattach retained labels; reattach or replace buttons, snaps or stoppers when compatible stock exists.
Small damage
Patch or reinforce up to two holes or tears, each no longer than 3 cm. This is paid work with KRW 8,000 off, and requires prior consent to a visible repair.
Comparable work
Other local work our sample room judges safe and similar in complexity.
02 / EXCLUDED
Outside the Repair Care scope
01
Damage caused by customer negligence — washing, drying or bleaching against the care label, tears or stains from mishandling, and third-party or DIY alterations.
02
Sizing, length or silhouette alterations, redesign and custom fitting.
03
Full panel, rib, zipper or lining replacement, or work equivalent to remaking a garment.
04
Damage over 3 cm, three or more damaged areas, missing fabric, broad abrasion or severely thinned fabric.
05
Restoration of shrinkage, distortion, dye transfer, fading, pilling, stains, odor, mold, burns or chemical damage.
06
Restoration of print, embroidery, pigment color, wash color or original surface texture.
07
Third-party alterations or cuts, products whose authenticity or purchase history cannot be verified.
08
Accessories made to order by Korean partner workshops (bags, keyrings, headwear, socks). Repair Care covers garments made in the UNDERKNOT studio; accessory defects and misdelivery follow the exchange and refund policy.
09
Unwashed or unsafe items, repairs likely to cause further damage, or work requiring unavailable compatible materials.
03 / PRICING
Repair pricing
On the first repair within one year, up to KRW 8,000 of the selected repair total is supported. Totals of KRW 8,000 or less carry no repair fee; the excess and KRW 6,000 round-trip shipping are paid. After one year, feasibility is reviewed first and feasible work is charged in full.
Applies once to the first repair.
Round-trip shipping of KRW 6,000 is separate.
Feasibility and cost are quoted before work.
봉제선
봉제선 터짐 재봉 (10cm 이하)BASIC local repair
5,000 KRW봉제선 터짐 재봉 (10~20cm)BASIC local repair
8,000 KRW스티치
밑단·소매단 스티치 재고정 (1곳)BASIC local repair
6,000 KRW목둘레 스티치 재고정BASIC local repair
6,000 KRW립
넥·소매·밑단 립 국소 수선BASIC local repair
8,000 KRW포켓
포켓 봉제 재고정BASIC local repair
6,000 KRW포켓 입구 모서리 보강BASIC local repair
5,000 KRW포켓 교체PAID · KRW 8,000 support applies
12,000 KRW라벨·부자재
메인라벨·태그 재부착BASIC local repair
4,000 KRW트림·자수 보강BASIC local repair
5,000 KRW단추·스냅 재부착 (개당)BASIC local repair
3,000 KRW파손
구멍·올풀림 메움 (1cm 이하)PAID · KRW 8,000 support applies
8,000 KRW구멍·찢김 메움 (1~3cm)PAID · KRW 8,000 support applies
12,000 KRW지퍼
지퍼 슬라이더 교체PAID · KRW 8,000 support applies
8,000 KRWWork not listed here proceeds only as a quote inquiry (no payment) via email or the customer-care line.
04 / TERMS
Before you request
- Attach one to five photos of the damage when you submit a request. We review them to confirm the cause (customer negligence is not repairable) and per-area feasibility, then approve or decline; no payment or collection happens before approval.
- The KRW 8,000 support is a one-time cap for the first repair of each physical garment. One request may combine several areas; any unused balance lapses and cannot be converted to cash or credit, applied to products or shipping, transferred, or refunded. Round-trip shipping is separate. Two units of the same product each carry their own credit.
- After the first credit is used, and for orders older than one year, repairs may still be requested but feasibility depends on condition and material stock; feasible work is charged in full plus round-trip shipping and proceeds only with your consent. Declined work and confirmed manufacturing defects do not use the credit or the KRW 8,000 support.
- The service covers authentic garments with verified official purchase history. Orders older than one year may still request paid repair; the first-care credit is limited to the first repair within the first year. Statutory defect review remains separate.
- Pigment, washed and aged fabrics may not return to the original color or structure. We explain visible thread or patch methods before work.
- For approved routine repairs, the customer pays KRW 6,000 round-trip Hanjin shipping. Extra remote-area cost, if any, is advised separately.
- Suspected defects, misdelivery and contract mismatch are reviewed without payment. Confirmed cases include seller-paid collection, round-trip shipping and statutory remedies.
- Do not send an item collect or to an unapproved address. After approval, send only a washed, fully dried garment via the Hanjin collection or shipping method we provide. Exchanges and returns are also received via Hanjin.
- This is an operational service and does not reduce rights under applicable law or dispute-resolution standards.
Policy 2026-08-17-v6 · announced 2026-08-17
05 / PROCESS
From request to return
Online request
Provide order details, the product, damage location and one to five required photos.
Photo review
Within three business days we confirm the cause and per-area feasibility, then approve or decline.
Payment & collection
Approved requests pay round-trip shipping (plus any fee above the support cap); we then book Hanjin collection.
Inspection & return
We confirm method and visible-repair risk on arrival and target return dispatch within ten business days.
06 / REQUEST
Start a repair request
Verify your order to submit a request right away.