Seams
Local restitching at shoulder, side, sleeve, armhole and comparable seams.
UNDERKNOT REPAIR CARE
One repair, on us
Every official UNDERKNOT garment receives up to KRW 8,000 of basic repair work free on the first repair within one year of purchase. Paid items outside the basic scope receive KRW 8,000 off, then the remaining repair fee and KRW 6,000 round-trip shipping are paid. After one year, all repair work is charged in full; confirmed defects remain covered by UNDERKNOT.
- Within one year · basic scope
- Up to KRW 8,000 free
- Within one year · paid items
- KRW 8,000 off, then balance
- After one year
- All repair work paid in full
01 / INCLUDED
Repair scope and pricing rule
Items marked BASIC are free up to KRW 8,000 on the first repair within one year. Other listed items are paid work: KRW 8,000 is deducted and the remaining repair fee is paid. Round-trip shipping of KRW 6,000 is separate.
Hems & topstitching
Local coverstitch or topstitch repair at cuffs, hems and neckline.
Rib
Detached rib seams, small splits and local reinforcement at joins.
Pockets
Detached pocket seams plus local opening and corner reinforcement.
Labels & trims
Reattach retained labels; reattach or replace buttons, snaps or stoppers when compatible stock exists.
Small damage
Patch or reinforce up to two holes or tears, each no longer than 3 cm. This is paid work with KRW 8,000 off, and requires prior consent to a visible repair.
Comparable work
Other local work our sample room judges safe and similar in complexity.
02 / EXCLUDED
Outside the Repair Care scope
01
Sizing, length or silhouette alterations, redesign and custom fitting.
02
Full panel, rib, zipper or lining replacement, or work equivalent to remaking a garment.
03
Damage over 3 cm, three or more damaged areas, missing fabric, broad abrasion or severely thinned fabric.
04
Restoration of shrinkage, distortion, dye transfer, fading, pilling, stains, odor, mold, burns or chemical damage.
05
Restoration of print, embroidery, pigment color, wash color or original surface texture.
06
Third-party alterations or cuts, products whose authenticity or purchase history cannot be verified.
07
Accessories made to order by Korean partner workshops (bags, keyrings, headwear, socks). Repair Care covers garments made in the UNDERKNOT studio; accessory defects and misdelivery follow the exchange and refund policy.
08
Unwashed or unsafe items, repairs likely to cause further damage, or work requiring unavailable compatible materials.
03 / PRICING
Repair pricing
On the first repair within one year, items marked BASIC are free up to KRW 8,000. Paid items receive KRW 8,000 off; the remaining repair fee and KRW 6,000 round-trip shipping are paid. After one year, all repair work is charged in full.
Applies once to the first repair.
Round-trip shipping of KRW 6,000 is separate.
Feasibility and cost are quoted before work.
봉제선
봉제선 터짐 재봉 (10cm 이하)BASIC · free within one year
5,000 KRW봉제선 터짐 재봉 (10~20cm)BASIC · free within one year
8,000 KRW봉제선 터짐 재봉 (20cm 초과)PAID · 8,000 off within one year
12,000 KRW스티치
밑단·소매단 스티치 재고정 (1곳)BASIC · free within one year
6,000 KRW목둘레 스티치 재고정BASIC · free within one year
6,000 KRW밑단 기장 줄임 (한 벌)PAID · 8,000 off within one year
8,000 KRW소매 기장 줄임 (양쪽)PAID · 8,000 off within one year
10,000 KRW립
넥·소매·밑단 립 국소 수선BASIC · free within one year
8,000 KRW넥/밑단 립 전체 교체 (1곳)PAID · 8,000 off within one year
18,000 KRW소매 립 교체 (양쪽)PAID · 8,000 off within one year
20,000 KRW포켓
포켓 봉제 재고정BASIC · free within one year
6,000 KRW포켓 입구 모서리 보강BASIC · free within one year
5,000 KRW포켓 교체PAID · 8,000 off within one year
12,000 KRW라벨·부자재
메인라벨·태그 재부착BASIC · free within one year
4,000 KRW트림·자수 보강BASIC · free within one year
5,000 KRW단추·스냅 재부착 (개당)BASIC · free within one year
3,000 KRW파손
구멍·올풀림 메움 (1cm 이하)PAID · 8,000 off within one year
8,000 KRW구멍·찢김 메움 (1~3cm)PAID · 8,000 off within one year
12,000 KRW3cm 초과 파손·니트 링킹PAID · 8,000 off within one year
18,000 KRW지퍼
지퍼 슬라이더 교체PAID · 8,000 off within one year
8,000 KRW지퍼 전체 교체PAID · 8,000 off within one year
15,000 KRWWork not listed here proceeds only as a quote inquiry (no payment) via email or the customer-care line.
04 / TERMS
Before you request
- On the first repair within one year, BASIC items are free up to KRW 8,000. Other paid items receive KRW 8,000 off and the remaining repair fee is paid. Round-trip shipping is separate. Two units of the same product each carry their own credit.
- After the first credit is used, and for orders older than one year, all feasible routine repairs are charged in full plus round-trip shipping and proceed only with your consent. Declined work and confirmed manufacturing defects do not use the credit.
- The service covers authentic garments with verified official purchase history. Orders older than one year may still request paid repair; the first-care credit is limited to the first repair within the first year. Statutory defect review remains separate.
- Pigment, washed and aged fabrics may not return to the original color or structure. We explain visible thread or patch methods before work.
- For routine wear or accidental damage, the customer pays KRW 6,000 round-trip Hanjin shipping. UNDERKNOT absorbs extra remote-area cost.
- Suspected defects, misdelivery and contract mismatch are reviewed without payment. Confirmed cases include seller-paid collection, round-trip shipping and statutory remedies.
- Do not send an item collect or to an unapproved address. After approval, send only a washed, fully dried garment via the Hanjin collection or shipping method we provide. Exchanges and returns are also received via Hanjin.
- This is an operational service and does not reduce rights under applicable law or dispute-resolution standards.
Policy 2026-08-10-v5 · announced 2026-08-10
05 / PROCESS
From request to return
Online request
Provide order details, product name, damage location and condition.
Initial review
Within three business days, we advise feasibility, photo needs and Hanjin collection.
Physical inspection
We confirm method and visible-repair risk before obtaining consent.
Repair & return
We target Hanjin dispatch within ten business days after method approval and notify delays first.
06 / REQUEST
Start a repair request
Verify your order to submit a request right away.