Seams
Local restitching at shoulder, side, sleeve, armhole and comparable seams.
UNDERKNOT REPAIR CARE
One repair, on us
Every official UNDERKNOT garment includes one eligible repair, with no time limit. UNDERKNOT covers the labor when our sample room can restore the area safely.
- Repair Care
- One per garment
- Routine repair shipping
- KRW 6,000 · customer
- Suspected defect
- UNDERKNOT after review
01 / INCLUDED
Included in your first Repair Care
The first care includes basic thread, interfacing, compatible reinforcement materials and labor when inspection confirms a sound repair is possible.
Hems & topstitching
Local coverstitch or topstitch repair at cuffs, hems and neckline.
Rib
Detached rib seams, small splits and local reinforcement at joins.
Pockets
Detached pocket seams plus local opening and corner reinforcement.
Labels & trims
Reattach retained labels; reattach or replace buttons, snaps or stoppers when compatible stock exists.
Small damage
Patch or reinforce up to two holes or tears, each no longer than 3 cm, with prior consent to a visible repair.
Comparable work
Other local work our sample room judges safe and similar in complexity.
02 / EXCLUDED
Outside the Repair Care scope
01
Sizing, length or silhouette alterations, redesign and custom fitting.
02
Full panel, rib, zipper or lining replacement, or work equivalent to remaking a garment.
03
Damage over 3 cm, three or more damaged areas, missing fabric, broad abrasion or severely thinned fabric.
04
Restoration of shrinkage, distortion, dye transfer, fading, pilling, stains, odor, mold, burns or chemical damage.
05
Restoration of print, embroidery, pigment color, wash color or original surface texture.
06
Third-party alterations or cuts, products whose authenticity or purchase history cannot be verified.
07
Unwashed or unsafe items, repairs likely to cause further damage, or work requiring unavailable compatible materials.
03 / TERMS
Before you request
- Each official UNDERKNOT garment includes one eligible repair with no time limit. Two units of the same product each carry their own care.
- After the first care, feasible repairs are quoted before work and proceed only with your consent. Declined work and confirmed manufacturing defects do not use the care.
- The service covers authentic garments with verified official purchase history. Older orders may be reviewed with purchase proof and product labels.
- Pigment, washed and aged fabrics may not return to the original color or structure. We explain visible thread or patch methods before work.
- For routine wear or accidental damage, the customer pays KRW 6,000 round-trip Lozen shipping. UNDERKNOT absorbs extra remote-area cost.
- Suspected defects, misdelivery and contract mismatch are reviewed separately. Confirmed cases remain covered by seller-paid statutory remedies.
- Do not send an item collect or to an unapproved address. Send only a washed and fully dried garment after approval.
- This is an operational service and does not reduce rights under applicable law or dispute-resolution standards.
Policy 2026-07-26-v2 · announced 2026-07-26
04 / PROCESS
From request to return
Online request
Provide order details, product name, damage location and condition.
Initial review
Within three business days, we advise feasibility, photo needs and collection.
Physical inspection
We confirm method and visible-repair risk before obtaining consent.
Repair & return
We target dispatch within ten business days after method approval and notify delays first.
05 / REQUEST
Request a repair
Only delivered orders can be submitted. Enter the product name exactly as shown on the order.
Requests open after the first delivery
There is no eligible order before sales begin. This form activates automatically after the first genuine order is delivered.